Terms & Conditions

Terms & Conditions





The entities

This website and the terms Future.Travel refer to the company Blue Ocean Trading and Consulting Company Ltd, a limited liability company based in Ho Chi Minh City, Vietnam. We are internationally registered ticketing agents with IATA registry number 37 3023 70.

The term "you" refers to the customer the “user” visiting and/or booking a reservation or any other services that the customer may use/download/or reference from the Future.Travel website.


General Information

The use of this website and the services provided by Future.Travel is subject to the current Terms and Conditions, which apply to all online bookings. Future.Travel provides services from suppliers of travel services and operates as an agent for travel services/suppliers. Each supplier has its own terms and conditions governing its products and services which are the controlling factor in case of disputes.

Please ensure that you have read the Future.Travel Terms and Conditions, as well as the terms and conditions of the relevant suppliers (airline fare rules, cruise and hotel/accomodation booking conditions) before you complete any transaction with us. By booking and purchasing a ticket or other services provided by Future.Travel, means that you have agreed and accepted the Terms and Conditions of Future.Travel. Any violation of the terms and conditions of the website means Future.Travel has the authority to reject your reservation orders.  



Booking Process

By proceeding to purchase from Future.Travel, and acknowledging the acceptance of these terms and conditions, you also accept the fare rules associated with chosen flights as defined by Future.Travel and airlines/suppliers being utilised for your chosen itinerary.

By completing the relevant fields on our booking forms via our website, you give explicit authority to Future.Travel to act as your broker in providing travel services including air, rail, cruise, hotel, either by a requested supplier or any other travel services offered or selected. This authority includes any bookings done through our online chat or call-centre support system or for reservations made at our offices and outlets. After booking and purchasing a flight or transport ticket or any other travel service through our website, you will receive confirmation of your booking, purchase, and record of payment by e-mail. You are obliged to verify the accuracy of the confirmation data and immediately inform Future.Travel within the same calendar day for any discrepancies or errors in the original registered reservation. In case of any errors and discrepancies in your booking, Future.Travel bears no responsibility and you are not released from the sales/booking contract.


Electronic Ticketing (e-tickets)

Future.Travel uses electronic tickets (e-tickets) for all flights. Your reservation and ticket data are automatically transferred to the airline’s reservation and management system. Upon issuance of a ticket, you will receive an e-mail which includes your ticket number for your ‘e-ticket’, which must be printed and used for check in at the airport. Your name in the reservation system MUST match your identity and identification documents used for travelling. If you are travelling with more than one passport the ticket must match your travelling passport. Failure to correctly enter data for names or passports used for travel is the passengers (you) responsibility and Future.Travel has no liability for errors or omissions on any booking details entered or not entered into for a booking.



Future.Travel uses information provided by suppliers to identify the possible baggage allowance available to the traveller based on fare basis, class of ticket, and airline. Future.Travel has no liability for correctness, errors, or omissions on any booking relating to baggage allowances. Airlines and suppliers have reserved the right to change baggage policies with out notice to suit business and operational needs. Please note that international and mixed carrier flights may have differing baggage allowances. International departures and arrivals to and from North America, when in combination with domestic North America flights, may require additional baggage fees, not quoted by Future.Travel, to be paid upon departure. Future.Travel has no liability for any baggage fee’s charged at check-in for any flight on any airline, rail, or cruise travel.

When there are two or more airlines involved for connecting flights then you may have to claim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, where there is a difference in baggage allowance from one carrier to the next, you will have to pay an excess baggage fee assessed by each airline. Most USA airlines, and a growing number of international and domestic carriers now charge baggage fees even for the first bag checked. Our display of a baggage allowance on the search page and on any issued ticket is subject to the acceptance of the airline as to it being correct. We publish the airlines filed baggage allowance for the fare, class, and route. Airlines have the right to change baggage policy and fees without notice.  Baggage fees range from 15 USD up to 100 USD or more depending on the size and weight of the bag and is per checked bag. Excess baggage fees are calculated by the kilo or by the piece depending on the airline. Any additional fees for baggage not purchased at the time of booking from the Future.Travel website are to be paid directly to the airline upon using such service.



Future.Travel has no control or liability for any changes in prices, booking fees, baggage or excess baggage fees, and cancellation of your trip by the supplier of travel services offered on this site. We strongly suggest all travellers take out travel insurance.



For flight tickets reservations made through our website payment is possible by credit card, bank transfer or electronic transfer. Before payment in full, Future.Travel is not obliged to transfer any flight tickets or any other travel documents to you. Future.Travel may ask you to submit any evidence regarding your address, a copy of your credit card or bank deposit account, before issuing your ticket.

All credit card transactions pass through 3D Secure Authentication of Verified by Visa at our acquiring merchant bank. Your bank may ask for additional security information in order to process the transaction. Future.Travel has the right to ask for transaction confirmation by the card issuing bank of the card holder and in case of a negative/no answer being received for security reasons, the transaction will be cancelled and you will be advised to contact your bank. The above is reply is communicated to you via the website payment interface and/or via the e-mail details inserted during the reservation process.

Your credit card if used for payment will be charged the value of the purchase price as noted on check out, in the currency you have selected. Currently the two options for check out currencies are USD and VND. Your bank or card company may have fee’s for use of your card outside of the card’s country of origin or generate an exchange rate on your chosen currency that is not disclosed to you at the time of purchase. Future.Travel has absolutely no responsibility for any charges generated by use of a credit card on this site other than those identified at checkout.

All cancellation and refund transactions are required to be processed with credit back only to the original credit card in the reservation, with no exceptions. If your financial institution uses any currency other that US Dollars (USD) or VND Vietnamese Dong, they may have a different currency exchange rate applicable to void and refund credit transactions, that may differ from the original sales transaction. Please check with your credit card issuing bank, regarding their specific policies on void and refund credit transactions, relating to currency exchange rates.

If you are paying for tickets or services by bank or wire transfer, all funds must reach Future.Travel accounts by the ticket funding deadline noted for your booking. Future.Travel will not issue tickets until cleared funds are received. If your funds are not cleared before the ticketing payment deadline specified your booking will automatically be cancelled. Payment by bank or wire transfer requires you to pay all associated transfer costs and fees required in order for Future.Travel to receive the full amount of funds for the flights and/or services purchased. Failure to provide full payment through lack of fee and cost of transfer is considered as non-payment of required charges and your booking will be cancelled. Any associated costs to return funds to you will be at your expense. All Wire and bank transfers should be marked as “Sender Pays All Costs and Fee’s for transfer”.


Travel Documents

Future.Travel has absolutely no responsibility for your travel documents (passports, visas etc) being valid or acceptable for travel, transit, departure, or arrival to or from a destination. You, alone, are obligated to ensure that you have the necessary travel documents for use of the travel service you have purchased. We do not warrant that any ticket will provide entry into a country or governmental jurisdiction. Visa exemptions and Visa on arrivals or entry to any country are not guaranteed through the purchase of any ticket on this website.


Cancellations – Changes

Most the airfares on Future.Travel site are NON-REFUNDABLE. You are responsible for your purchase decision and any loss or damages that may arise from purchasing a ticket that cannot be changed, cancelled, modified, or refunded according the suppliers rules. Some bookings are clearly identifiable on Future.Travel as non-refundable. The fact that the site may not clearly identify a ticket as non-refundable does not circumvent the suppliers fare rules or policies. By booking and making payment on the Future.Travel site or by other means, you accept the fare/supplier rules for your bookings.  No ticket on the Future.Travel site is allowed to have a name change or partial name change/correction once booked or ticketed.

The possibility to change or cancel a flight ticket, a trip, or any other travel service purchased on this site is subject to the policy terms and conditions governed by each supplier. Future.Travel has no influence on conditions imposed or actions taken by suppliers. Changes, cancellations and refunds of tickets or services may not always be possible. Additional costs may arise in a case where a ticket or travel service is changed or cancelled. Those costs are in part determined by the travel service supplier along with a service fee by Future.Travel when we are required to act on your behalf.

All tickets and travel services have purchase rules and restrictions for any possible changes, refunds, or no show/lat show charges, etc as provided by the travel suppliers. By purchasing travel services on this site it verifies you have read and accept these rules before making and completing any online reservation. If the supplier provides you with the right to change or cancel a flight ticket or services, then you are obliged to inform Future.Travel in writing about your wish to change or cancel your reservation. When changes in the booking times or cancellations of any services occur by the supplier, Future.Travel will try to contact and inform you by telephone, e-mail, or text about the changes subject to the condition that Future.Travel has been notified by the respective supplier in a timely manner. Future.Travel holds no liability for any transfer, delay, or cancellation of flights or any other travel services and products of the supplier.

Should you buy a return flight ticket, a one way ticket with multiple stops, or a ticket with multiple destinations and wish to cancel part of your ticket, you must first contact Future.Travel so that we can inform you whether this is possible, as each supplier has different policy for such cases. This means that if you are identified as a non-show by the supplier (airline, cruise company, tour operator, etc), regarding the use of one part of your ticket, it is possible the remaining unused portion(s) of your ticket may be cancelled. It is also possible, in some cases, that the use of the remaining ticket vouchers can be used with additional charges above the original fare charged.

If your flight ticket or voucher has been issued, Future.Travel may be able change or cancel your reservation, according to the supplier’s terms subject to any charges notified by the supplier along with Future.Travel’s administration fee for the service. Any charges are the same as applicable to all travel agencies by the supplier and depend on the timing of cancellation or changes as outlined by the supplier in the fare rules.


Future.Travel service fees in addition to the supplier’s fees are the following:


Change of route or date: USD$50/ticket  
Cancellation of ticket: USD$100/ticket 
Reissue of ticket: USD$50/ticket
Any other changes not noted above: USD$50/ticket


In the event a commission was paid to any parties including Future.Travel when purchasing a service, in case of cancellation, it is non- refundable. In case of cancellations due to the supplier’s liability, no additional service fee will be charged by Future.Travel.  The refund procedure from suppliers can take between 60-120 days and any funds transfer fees to repatriate a refund to you will at your expense and subtracted from any funds forwarded to you.



Insurance coverage offered on this website at checkout

Future.Travel believes in safe and worry free travel. Future.Travel gives you the opportunity to reject a pre-calculated travel insurance programme based on your airline itinerary. The financial cost of the coverage is set at checkout. You may choose to decline the coverage by selecting the decline button on the insurance offering. The value of insurance is in addition to the total service fees for flights and services, and is included in your total checkout price. Future.Travel will send you an electronic confirmation of your payment. Leaving the accept the insurance offer tick box populated you have agreed to purchase the noted travel insurance offered. Future.Travel will send your personal information (including name, age, nationality, email and points of travel along with other personal information you have entered for yourself and fellow travllers on the website) will be communicated to the insurance company providing your travel insurance policy. In the event of cancellation of your ticket for any reason, the payment amount is not refundable from Future.Travel and you must make a claim to the insurance provider. No travel insurance related claims are handed by Future.Travel and you are instructed to contact your insurance provider directly.


Corporate and Social Responsibility Contributions

Future.Travel supports the community development work of social enterprises and groups. Future.Travel gives you the opportunity to join them in supporting the works of these organisations by donating a financial value you set at checkout. The amount you choose is in addition to the total service fees for flights and services, and will be included in your total checkout price. Future.Travel will send you an electronic confirmation of your contribution. Should you choose to donate, Future.Travel will forward your personal information (name and e-mail) to the respective social enterprise solely for the purpose of informing them of the donation.  When you choose to donate, you agree and consent to the communication of your personal information (name and e-mail) to the respective social enterprise. In the event of cancellation of your ticket for any reason, the donation amount you have specified is not refundable. Future.Travel will, as part of their CSR commitment, donate to the mentioned social enterprise regardless of your agreeing to contribute any funds at checkout.


Limits of Liability

Future.Travel is not liable in case of the non-availability of services or products by the supplier, errors, omissions or refusals of the supplier, injury, death, property damage or other damages which may result from the supplier’s services, delays, cancellations, overbooking, strike, force majeure, which are not under our direct control, the privacy policies regarding any other internet websites and the information provided and published by each supplier regarding the provision of services.



Responsibility of Users


Use of this website constitutes your legal consent for some private information to be gathered about you as outlined in Future.Travel’s Privacy Policy.  You are obliged to use the website according to the laws of your resident country and/or Vietnam while complying with our general terms and conditions. Any use of the website for misleading purposes or profit, or purposes that could cause any damage to the provision of services, by either Future.Travel or a travel suppler is prohibited. Any non-legitimate action in the use of this website shall result in your loss of services provided on this website and forfeiture of any funds/service received/ordered relating to the non-legitimate actions.

By confirming a reservation and purchasing on the Future.Travel site, you assume the burden of proof for the transaction. If you wish to contest a charge on a credit card, for travel services purchased, shipping and handling charges, taxes, and other fees outlined to the customer during the booking process, you agree the bank should not make such a charge back against our company, our ticket processor, or the airline, until we discuss the charges with the bank and the burden of proof is met. 

If any dispute is not handled through specified channels, we reserve the right to take legal action to recover all costs and damages. 

Any dispute arising out of, or in connection with, a reservation booked on our site, this agreement shall be determined solely by the courts in Ho Chi Minh City, Vietnam, and the customer hereby consents to the jurisdiction and venue of said courts. If suit is brought to enforce any of the provisions of this agreement, then the prevailing party shall be paid by the other party, all of the prevailing party's costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys' fees, court costs and expenses of the prevailing party. 

We reserve the rights to report fraudulent credit card activity and invalid disputes to the appropriate authorities and credit bureaus. 


Anti-Money Laundering and Counter-Terrorist Financing


Future.Travel is committed to providing you with safe, compliant, and reputable Services. Accordingly, Future.Travel insists on a comprehensive and thorough customer due diligence process and implementation and ongoing analysis and reporting.

This includes monitoring of and for suspicious transactions and mandatory reporting to international regulators and our banking partners. By agreeing to our Terms and conditions, you acknowledge and understand that Future.Travel maintains verification levels which require user participation and verification in order to obtain, with leveled permissions based on user-supplied information, our ability to verify it, and our internal policies. You accept that you may not be able to achieve a desired level of verification, and Future.Travel reserves the right to determine, at its sole discretion, the appropriate Verification Level for any user, as well as the right to downgrade access to users without prior notice.

Future.Travel may, from time to time, implement policies restricting Verification Levels by nationality, country of residence, or any other factor. This may affect your ability to withdraw funds in your account after transfer to Future.Travel and you indemnify Future.Travel against any losses associated with an inability to deposit and/or withdraw funds based on your verification level. Future.Travel reserves the right to refuse registration to, or to bar transactions from or to, or terminate any relationship with, any customer for any reason (or for no reason) at any time.

The Future.Travel AML Policy is designed to prevent money laundering by meeting the Vietnam government legislation obligations including the need to have adequate systems and controls in place to mitigate the risk of the firm being used to facilitate financial crime. This AML Policy sets out the minimum standards which must be complied with and includes:

  • The appointment of a Money Laundering Reporting Officer (MLRO) who has sufficient level of seniority and independence and who has responsibility for oversight of compliance with relevant legislation, regulations, rules and industry guidance;
  • Establishing and maintaining a Risk Based Approach (RBA) towards assessing and managing the money laundering and terrorist financing risks to the company;
  • Establishing and maintaining risk-based customer due diligence, identification, verification and know your customer (KYC) procedures, including enhanced due diligence for those customers presenting higher risk, such as Politically Exposed Persons (PEPs);
  • Establishing and maintaining risk based systems and procedures to monitor on-going customer activity;
  • Procedures for reporting suspicious activity internally and to the relevant law enforcement authorities as appropriate;
  • The maintenance of appropriate records for the minimum prescribed periods;
  • Training and awareness for all relevant employees


Copyright and Trademark

This website and the Future.Travel logo and name are the proprietary and exclusive property of Future.Travel. Any reproduction, processing, copying, sale, or masking of the identity to the public of this website is strictly prohibited without prior written authority from Future.Travel


Modification of the Terms and Conditions

Future.Travel reserves the right to modify or change the Terms and Conditions regarding the use of this website, at any time, without having any obligation to inform the User prior to, or after, the change or modification.