Terms & Conditions
This website and the terms Future.Travel refer to the company Blue Ocean Trading and Consulting Company Ltd, a limited liability company based in Ho Chi Minh City, Vietnam. We are internationally registered ticketing agents with IATA registry number 37 3023 70.
The term "you" refers to the customer the “user” visiting and/or booking a reservation or any other services that the customer may use/download/or reference from the Future.Travel website.
The use of this website and the services provided by Future.Travel is subject to the current Terms and Conditions, which apply to all online bookings. Future.Travel provides services from suppliers of travel services and operates as an agent for travel services/suppliers. Each supplier has its own terms and conditions governing its products and services which are the controlling factor in case of disputes.
Please ensure that you have read the Future.Travel Terms and Conditions, as well as the terms and conditions of the relevant suppliers (airline fare rules, cruise and hotel/accomodation booking conditions) before you complete any transaction with us. By booking and purchasing a ticket or other services provided by Future.Travel, means that you have agreed and accepted the Terms and Conditions of Future.Travel. Any violation of the terms and conditions of the website means Future.Travel has the authority to reject your reservation orders.
By proceeding to purchase from Future.Travel, and acknowledging the acceptance of these terms and conditions, you also accept the fare rules associated with chosen flights as defined by Future.Travel and airlines/suppliers being utilised for your chosen itinerary.
By completing the relevant fields on our booking forms via our website, you give explicit authority to Future.Travel to act as your broker in providing travel services including air, rail, cruise, hotel, either by a requested supplier or any other travel services offered or selected. This authority includes any bookings done through our online chat or call-centre support system or for reservations made at our offices and outlets. After booking and purchasing a flight or transport ticket or any other travel service through our website, you will receive confirmation of your booking, purchase, and record of payment by e-mail. You are obliged to verify the accuracy of the confirmation data and immediately inform Future.Travel within the same calendar day for any discrepancies or errors in the original registered reservation. In case of any errors and discrepancies in your booking, Future.Travel bears no responsibility and you are not released from the sales/booking contract.
Electronic Ticketing (e-tickets)
Future.Travel uses electronic tickets (e-tickets) for all flights. Your reservation and ticket data are automatically transferred to the airline’s reservation and management system. Upon issuance of a ticket, you will receive an e-mail which includes your ticket number for your ‘e-ticket’, which must be printed and used for check in at the airport. Your name in the reservation system MUST match your identity and identification documents used for travelling. If you are travelling with more than one passport the ticket must match your travelling passport. Failure to correctly enter data for names or passports used for travel is the passengers (you) responsibility and Future.Travel has no liability for errors or omissions on any booking details entered or not entered into for a booking.
Future.Travel uses information provided by suppliers to identify the possible baggage allowance available to the traveller based on fare basis, class of ticket, and airline. Future.Travel has no liability for correctness, errors, or omissions on any booking relating to baggage allowances. Airlines and suppliers have reserved the right to change baggage policies with out notice to suit business and operational needs. Please note that international and mixed carrier flights may have differing baggage allowances. International departures and arrivals to and from North America, when in combination with domestic North America flights, may require additional baggage fees, not quoted by Future.Travel, to be paid upon departure. Future.Travel has no liability for any baggage fee’s charged at check-in for any flight on any airline, rail, or cruise travel.
When there are two or more airlines involved for connecting flights then you may have to claim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, where there is a difference in baggage allowance from one carrier to the next, you will have to pay an excess baggage fee assessed by each airline. Most USA airlines, and a growing number of international and domestic carriers now charge baggage fees even for the first bag checked. Our display of a baggage allowance on the search page and on any issued ticket is subject to the acceptance of the airline as to it being correct. We publish the airlines filed baggage allowance for the fare, class, and route. Airlines have the right to change baggage policy and fees without notice. Baggage fees range from 15 USD up to 100 USD or more depending on the size and weight of the bag and is per checked bag. Excess baggage fees are calculated by the kilo or by the piece depending on the airline. Any additional fees for baggage not purchased at the time of booking from the Future.Travel website are to be paid directly to the airline upon using such service.
Future.Travel has no control or liability for any changes in prices, booking fees, baggage or excess baggage fees, and cancellation of your trip by the supplier of travel services offered on this site. We strongly suggest all travellers take out travel insurance.
For flight tickets reservations made through our website payment is possible by credit card, bank transfer or electronic transfer. Before payment in full, Future.Travel is not obliged to transfer any flight tickets or any other travel documents to you. Future.Travel may ask you to submit any evidence regarding your address, a copy of your credit card or bank deposit account, before issuing your ticket.
All credit card transactions pass through 3D Secure Authentication of Verified by Visa at our acquiring merchant bank. Your bank may ask for additional security information in order to process the transaction. Future.Travel has the right to ask for transaction confirmation by the card issuing bank of the card holder and in case of a negative/no answer being received for security reasons, the transaction will be cancelled and you will be advised to contact your bank. The above is reply is communicated to you via the website payment interface and/or via the e-mail details inserted during the reservation process.
Your credit card if used for payment will be charged the value of the purchase price as noted on check out, in the currency you have selected. Currently the two options for check out currencies are USD and VND. Your bank or card company may have fee’s for use of your card outside of the card’s country of origin or generate an exchange rate on your chosen currency that is not disclosed to you at the time of purchase. Future.Travel has absolutely no responsibility for any charges generated by use of a credit card on this site other than those identified at checkout.
All cancellation and refund transactions are required to be processed with credit back only to the original credit card in the reservation, with no exceptions. If your financial institution uses any currency other that US Dollars (USD) or VND Vietnamese Dong, they may have a different currency exchange rate applicable to void and refund credit transactions, that may differ from the original sales transaction. Please check with your credit card issuing bank, regarding their specific policies on void and refund credit transactions, relating to currency exchange rates.
If you are paying for tickets or services by bank or wire transfer, all funds must reach Future.Travel accounts by the ticket funding deadline noted for your booking. Future.Travel will not issue tickets until cleared funds are received. If your funds are not cleared before the ticketing payment deadline specified your booking will automatically be cancelled. Payment by bank or wire transfer requires you to pay all associated transfer costs and fees required in order for Future.Travel to receive the full amount of funds for the flights and/or services purchased. Failure to provide full payment through lack of fee and cost of transfer is considered as non-payment of required charges and your booking will be cancelled. Any associated costs to return funds to you will be at your expense. All Wire and bank transfers should be marked as “Sender Pays All Costs and Fee’s for transfer”.
Future.Travel has absolutely no responsibility for your travel documents (passports, visas etc) being valid or acceptable for travel, transit, departure, or arrival to or from a destination. You, alone, are obligated to ensure that you have the necessary travel documents for use of the travel service you have purchased. We do not warrant that any ticket will provide entry into a country or governmental jurisdiction. Visa exemptions and Visa on arrivals or entry to any country are not guaranteed through the purchase of any ticket on this website.
Cancellations – Changes
Most the airfares on Future.Travel site are NON-REFUNDABLE. You are responsible for your purchase decision and any loss or damages that may arise from purchasing a ticket that cannot be changed, cancelled, modified, or refunded according the suppliers rules. Some bookings are clearly identifiable on Future.Travel as non-refundable. The fact that the site may not clearly identify a ticket as non-refundable does not circumvent the suppliers fare rules or policies. By booking and making payment on the Future.Travel site or by other means, you accept the fare/supplier rules for your bookings. No ticket on the Future.Travel site is allowed to have a name change or partial name change/correction once booked or ticketed.
The possibility to change or cancel a flight ticket, a trip, or any other travel service purchased on this site is subject to the policy terms and conditions governed by each supplier. Future.Travel has no influence on conditions imposed or actions taken by suppliers. Changes, cancellations and refunds of tickets or services may not always be possible. Additional costs may arise in a case where a ticket or travel service is changed or cancelled. Those costs are in part determined by the travel service supplier along with a service fee by Future.Travel when we are required to act on your behalf.
All tickets and travel services have purchase rules and restrictions for any possible changes, refunds, or no show/lat show charges, etc as provided by the travel suppliers. By purchasing travel services on this site it verifies you have read and accept these rules before making and completing any online reservation. If the supplier provides you with the right to change or cancel a flight ticket or services, then you are obliged to inform Future.Travel in writing about your wish to change or cancel your reservation. When changes in the booking times or cancellations of any services occur by the supplier, Future.Travel will try to contact and inform you by telephone, e-mail, or text about the changes subject to the condition that Future.Travel has been notified by the respective supplier in a timely manner. Future.Travel holds no liability for any transfer, delay, or cancellation of flights or any other travel services and products of the supplier.
Should you buy a return flight ticket, a one way ticket with multiple stops, or a ticket with multiple destinations and wish to cancel part of your ticket, you must first contact Future.Travel so that we can inform you whether this is possible, as each supplier has different policy for such cases. This means that if you are identified as a non-show by the supplier (airline, cruise company, tour operator, etc), regarding the use of one part of your ticket, it is possible the remaining unused portion(s) of your ticket may be cancelled. It is also possible, in some cases, that the use of the remaining ticket vouchers can be used with additional charges above the original fare charged.
If your flight ticket or voucher has been issued, Future.Travel may be able change or cancel your reservation, according to the supplier’s terms subject to any charges notified by the supplier along with Future.Travel’s administration fee for the service. Any charges are the same as applicable to all travel agencies by the supplier and depend on the timing of cancellation or changes as outlined by the supplier in the fare rules.
Future.Travel service fees in addition to the supplier’s fees are the following:
Change of route or date: USD$50/ticket
Cancellation of ticket: USD$100/ticket
Reissue of ticket: USD$50/ticket
Any other changes not noted above: USD$50/ticket
In the event a commission was paid to any parties including Future.Travel when purchasing a service, in case of cancellation, it is non- refundable. In case of cancellations due to the supplier’s liability, no additional service fee will be charged by Future.Travel. The refund procedure from suppliers can take between 60-120 days and any funds transfer fees to repatriate a refund to you will at your expense and subtracted from any funds forwarded to you.
Insurance coverage offered on this website at checkout
Future.Travel believes in safe and worry free travel. Future.Travel gives you the opportunity to reject a pre-calculated travel insurance programme based on your airline itinerary. The financial cost of the coverage is set at checkout. You may choose to decline the coverage by selecting the decline button on the insurance offering. The value of insurance is in addition to the total service fees for flights and services, and is included in your total checkout price. Future.Travel will send you an electronic confirmation of your payment. Leaving the accept the insurance offer tick box populated you have agreed to purchase the noted travel insurance offered. Future.Travel will send your personal information (including name, age, nationality, email and points of travel along with other personal information you have entered for yourself and fellow travllers on the website) will be communicated to the insurance company providing your travel insurance policy. In the event of cancellation of your ticket for any reason, the payment amount is not refundable from Future.Travel and you must make a claim to the insurance provider. No travel insurance related claims are handed by Future.Travel and you are instructed to contact your insurance provider directly.
Future.Travel access private inventory room rates with hotel suppliers to facilitate the booking of hotel reservations. By booking our our web site you also agree that Future.Travel will provide you services to facilitate such booking of reservations. The room rate displayed on the Future.Travel website is a combination of the pre-negotiated room rate for rooms reserved on your behalf and any additional fees noted at the check-out page for services being purchased. You authorize Future.Travel to book reservations for the total reservation price, which includes the room rate displayed on the Future.Travel website, plus tax recovery charges, service fees, and where applicable, taxes levied for services by a provider for which either you the purchaser or Future.Travel as your broker may be responsible for paying. If paying by credit card, you agree that your credit card will be charged by Future.Travel for the total reservation price. Upon submitting your reservation request you authorize Future.Travel to create and confirm hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
You may cancel or change your prepaid hotel reservation (except non-refundable reservations, which are non-changeable and non-cancellable), however you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel prior to your date of arrival, you will be subject to a charge equal to the applicable applicable nightly rates, tax recovery charges and service fees levied for cancellation. In the event you and any rooms booked on the same booking for your party are a ‘no show’ for the first night of the reservation and wish to/or plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your entire reservation. An unannounced ‘no show’ will automatically cancel any remaining days in a booking and the hotel supplier shall have the right to reallocate the room(s) to other customers. A ‘no show’ without prior approval and acknowledgement by Future.Travel and the hotel supplier is subject to 100% forfeiture of fees paid, and will invoke payment by credit cards used for guarantee’s on your booking.
Sales Tax, GST, resort use, and/or local hotel occupancy taxes are imposed on the amounts that we charge for hotel services in certain jurisdictions. The actual tax amounts on services may vary depending on the rates in effect at the time of your hotel stay. Some hotels and jurisdictions will have additional charges that need to be paid on site and are not included in our booking charges. Future.Travel will endeavour to the best of our ability to provide you with advice of these charges at the time of booking. Local taxes and charges may change with out notice and Future.Travel is not responsible for any charges, fees, or taxes not included in any booking that may be required at check-in or check-out at hotel or property booked via Future.Travel.
Hotel and accommodation suppliers may require you to present a credit card or cash deposit upon check-in to as a security deposit to cover additional expenses incurred during your stay at a property. Such deposit is unrelated to any payment received by Future.Travel for your hotel booking and Future.Travel has no responsibility for recovery of deposits made directly to the accommodation provider.
Service Limitations – Hotels/Accommodations
The information disclosed on this Site regarding each hotel is based on the information provided to Future.Travel by the hotel/accommodation or a contracted supplier of the hotel/accommodation. Future.Travel has exercised due care in attempting to check the information provided by the providers, Future.Travel cannot guarantee that all information is accurate, complete and correct, nor can Future.Travel be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, incomplete, misleading or untrue information (including, but not limited to, inaccuracies relating to hotel photographs, hotel property descriptions, and lists of hotel property amenities) or non-delivery of information. Each hotel/accomodation remains responsible at all times for the accuracy, completeness and correctness of the information shown (including the rates, availability and taxes provided directly or indirectly via suppliers to Future.Travel) and displayed on the Future.Travel website.
Sometimes cheaper rates are available for a specific stay at a hotel, however, these rates made available by hotels may carry special restrictions and conditions, for example regarding cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation. Prices, rates and inventory are subject to availability from the hotel.
Prior to booking your reservation, a total estimated price (including estimated taxes and fees) will be displayed. When you complete your booking, you authorize Future.Travel to book reservations on your behalf for the total estimated price. Prices, rates and inventory are subject to change based on availability from the hotel and may change at any time prior to receipt of your booking confirmation. The "taxes and fees" amount displayed includes an estimate of transaction taxes (e.g. sales and use, occupancy, excise and value added tax), government fees and other charges that the hotel must remit to the government for your hotel reservation. The type of tax charged by the hotel may change at any time and will vary by service and location. The hotel and associated suppliers are solely responsible for remitting applicable taxes to the applicable taxing jurisdictions. The hotel/accommodations reserve the right to charge you additional taxes, service fees, resort fees or hotel charges (including, but not limited to, resort fees, parking charges, minibar charges, room service charges, housekeeping fees, phone call charges, movie rentals, etc.). These charges, if applicable, will be payable by you to the hotel/accommodation at checkout. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website and the booking of your hotel room/ accommodation.
In the event a service is listed at an incorrect price or with incorrect information, Future.Travel and/or the hotel retain the right to refuse or cancel your reservation whether or not the order has been confirmed. If available, we will offer you the opportunity to keep your pending reservation at the correct price or will cancel your reservation without penalty. Future.Travel and/or the hotel are under no obligation to provide travel services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking.
We have negotiated with hotels to offer special promotional benefits with certain bookings based on rates and availability. Please note that promotional extras are not available for all rates and bookings or for other hotels displayed on the Future.Travel website and therefore it is important that you read the booking details carefully so you understand what your booking includes and whether your booking includes a promotional offering. If a promotion, or any portion thereof, cannot be provided by the hotel for any reason whatsoever, the hotel and/or Future.Travel reserve the right to substitute the benefit with another benefit or no benefit at all if one is not available at the time of your stay. Promotional extras are not guaranteed. Unless otherwise noted, all promotional extras are per room, per stay and can only be used once at the time of your scheduled booking and can no longer be used after checkout. The estimated dollar value of the promotional extras is based on information provided to us by the hotel and may vary depending on availability and market conditions. Promotional extras have no cash value and cannot be redeemed for cash or a cash value. No refund or credit will be issued for any unused promotional extras (or portion of a promotional extra). A complimentary breakfast promotional extra is based on the total number of travellers entered at the time of the booking and the hotel may, at its option, limit this amount to a maximum of two guests per room per stay. Breakfast may be available only in select hotel restaurants and a hotel may decide that a promotional extra is not valid for in-room dining. Room upgrades and early check-in/late check-out are based on availability and cannot be guaranteed. Any recipient of promotional extras that involves alcoholic beverages must be of the appropriate legal age in accordance with applicable law. Other restrictions may apply. Promotional extra offers are subject to change or cancellation at any time without notice.
For certain rates or special offers, and pay on arrival bookings, please note that your credit card may be pre-authorized or charged by the hotel (sometimes without any option for refund) upon reservation and confirmation of the booking. In such circumstances, you agree that your credit card or debit card may be charged for the total estimated reservation price. Please check the room details and the booking terms thoroughly for any such conditions prior to making your reservation.
Changes or Cancellations.
By making a reservation via the Future.Travel website you accept and agree to the relevant cancellation and no-show policy of the hotel you have selected for booking and payment. You additionally agree to any additional (delivery) terms and conditions of the hotel that may apply to your reservation during your stay, including for services rendered and/or products offered by the hotel. The terms and conditions of a hotel can be obtained with the relevant hotel. The general cancellation and no-show policy of each hotel is made available on the Future.Travel website on the hotel information/details pages, during the reservation process and in the booking confirmation email. Please note that some rates or special offers are not eligible for cancellation or change. Hotel cancellation policies vary. Please check room rate details and booking terms thoroughly for any such conditions prior to making your reservations. If you would like to review, change or cancel your reservation, please review the confirmation email and follow the instructions therein or call our Customer Service for advice. Please note that you may be charged for your cancellation in accordance with the hotel’s cancellation and no-show policy.
Upon check-in, the reservation holder must be able to present a valid and acceptable ID and credit card or, in the hotel's discretion, debit card, in his or her name (the amount of available credit required will vary by hotel). Debit cards may not be accepted.
If you have opted for a private check-in verification code you will be asked for the code at check-in. If the private code has been implemented for the booking you must provide the correct code or you may be refused access to your booking by the hotel staff. The private booking code is used in combination with the hotel reservation code supplied by Future.Travel to verify your identity at check-in.
Hotel Star Ratings
Future.Travel ratings systems may differ from other rating systems that you may be familiar with. We do not warrant or guarantee that our star rating system is equal to or consistent with any other star rating system and reserve the right to change a hotel's rating at any time with or without notice.
Corporate and Social Responsibility Contributions
Future.Travel supports the community development work of social enterprises and groups. Future.Travel gives you the opportunity to join them in supporting the works of these organisations by donating a financial value you set at checkout. The amount you choose is in addition to the total service fees for flights and services, and will be included in your total checkout price. Future.Travel will send you an electronic confirmation of your contribution. Should you choose to donate, Future.Travel will forward your personal information (name and e-mail) to the respective social enterprise solely for the purpose of informing them of the donation. When you choose to donate, you agree and consent to the communication of your personal information (name and e-mail) to the respective social enterprise. In the event of cancellation of your ticket for any reason, the donation amount you have specified is not refundable. Future.Travel will, as part of their CSR commitment, donate to the mentioned social enterprise regardless of your agreeing to contribute any funds at checkout.
Limits of Liability
Future.Travel is not liable in case of the non-availability of services or products by the supplier, errors, omissions or refusals of the supplier, injury, death, property damage or other damages which may result from the supplier’s services, delays, cancellations, overbooking, strike, force majeure, which are not under our direct control, the privacy policies regarding any other internet websites and the information provided and published by each supplier regarding the provision of services.
Responsibility of Users
By confirming a reservation and purchasing on the Future.Travel site, you assume the burden of proof for the transaction. If you wish to contest a charge on a credit card, for travel services purchased, shipping and handling charges, taxes, and other fees outlined to the customer during the booking process, you agree the bank should not make such a charge back against our company, our ticket processor, or the airline, until we discuss the charges with the bank and the burden of proof is met.
If any dispute is not handled through specified channels, we reserve the right to take legal action to recover all costs and damages.
Any dispute arising out of, or in connection with, a reservation booked on our site, this agreement shall be determined solely by the courts in Ho Chi Minh City, Vietnam, and the customer hereby consents to the jurisdiction and venue of said courts. If suit is brought to enforce any of the provisions of this agreement, then the prevailing party shall be paid by the other party, all of the prevailing party's costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys' fees, court costs and expenses of the prevailing party.
We reserve the rights to report fraudulent credit card activity and invalid disputes to the appropriate authorities and credit bureaus.
Anti-Money Laundering and Counter-Terrorist Financing
Future.Travel is committed to providing you with safe, compliant, and reputable Services. Accordingly, Future.Travel insists on a comprehensive and thorough customer due diligence process and implementation and ongoing analysis and reporting.
This includes monitoring of and for suspicious transactions and mandatory reporting to international regulators and our banking partners. By agreeing to our Terms and conditions, you acknowledge and understand that Future.Travel maintains verification levels which require user participation and verification in order to obtain, with leveled permissions based on user-supplied information, our ability to verify it, and our internal policies. You accept that you may not be able to achieve a desired level of verification, and Future.Travel reserves the right to determine, at its sole discretion, the appropriate Verification Level for any user, as well as the right to downgrade access to users without prior notice.
Future.Travel may, from time to time, implement policies restricting Verification Levels by nationality, country of residence, or any other factor. This may affect your ability to withdraw funds in your account after transfer to Future.Travel and you indemnify Future.Travel against any losses associated with an inability to deposit and/or withdraw funds based on your verification level. Future.Travel reserves the right to refuse registration to, or to bar transactions from or to, or terminate any relationship with, any customer for any reason (or for no reason) at any time.
The Future.Travel AML Policy is designed to prevent money laundering by meeting the Vietnam government legislation obligations including the need to have adequate systems and controls in place to mitigate the risk of the firm being used to facilitate financial crime. This AML Policy sets out the minimum standards which must be complied with and includes:
Copyright and Trademark
This website and the Future.Travel logo and name are the proprietary and exclusive property of Future.Travel. Any reproduction, processing, copying, sale, or masking of the identity to the public of this website is strictly prohibited without prior written authority from Future.Travel.
Modification of the Terms and Conditions
Future.Travel reserves the right to modify or change the Terms and Conditions regarding the use of this website, at any time, without having any obligation to inform the User prior to, or after, the change or modification.