Regulations on ticket exchange and return from 30th August to 31st December, 2023

1. Time and fee for ticket exchange:

See http://www.vantaiduongsathanoi.vn/2023/08/31/quy-dinh-tra-ve-doi-ve/

2. Form of ticket payment:

- When passengers buy tickets and pay online via Future.Travel website, please contact Future.Travel or go directly to the station.

- To exchange/return tickets, passengers should go directly to the station with the original identity document of the train passenger (or ticket purchaser) for the railway staff. At the same time, the information on the train pass must match the passenger's identification document.