If you have travel insurance and your cancellation is covered under the policy you need to pursue a refund via the insurance company. In some cases ticket conditions state there are no refunds, so the insurance route is the only way to pursue to recover your purchase costs. For other tickets that are refundable you may deal directly with the airline for a direct refund. Future.Travel provides passengers with 'cancellations and/or changes' the opportunity to use our services to manage this process. Refund payments can take up to 6 months to process by some airlines.